Frequently Asked Questions
General Questions
Easy!
- Find the products you want to buy by searching for them or by browsing our departments.
- Add these products to your basket with the ‘Add to Basket’ button or buy them right away with the Buy Now button.
- Click your mini-basket from the top right of the screen and hit the ‘Checkout Now’ button.
- Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery.
That’s it! You’re all done.
Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.
Delivery is free on orders of AED 1000 and above. If your total order value is less than AED 1000, you will be charged AED 40 for delivery inside UAE.
International shipping depends on the destination.
No, your order will be delivered in 4-5 business days.
Delivery usually occurs between 8:00 AM and 7:00 PM. If you’re not available, our delivery partner will contact you to arrange a new date and time that is convenient for you.
Purchasing Questions
It’s easy. Here’s what you need to do.
If you’ve signed in to your account:
- Go to the Order Details page in your My Account section.
- Click on the order from which you want to cancel products.
- Select the specific products you wish to cancel.
- Click ‘Cancel selected items’.
That’s it! You’re done.
If you’re a guest user:
Call us on +971505120168 and we’ll help you cancel your order.
Do remember that you can only cancel orders that are in the Processing stage.
However, if your order has already been dispatched, wait for it to arrive and refuse to accept the delivery.
We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.
We do not accept:
– Products damaged by misuse or showing signs of wear, even if they are still under warranty.
– Products that have been used, altered, assembled or installed, unless they are defective.
- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
We accept:
– Products you wish to exchange for a different color or size within 7 days only from purchasing date and double-check that you’ve included the original invoice.
If you can’t find an answer for your question or enquiry please contact us on +971505120168.
for more information please check our Return Policy